📱WhatsApp Business Platform
WhatsApp Business Platform
Full Pricing Transparency
Everything you need to know about costs before you connect your WhatsApp to nashir.ai
Keep your phone. Power your business.
You no longer have to choose between the WhatsApp App and the nashir.ai Platform. Use both simultaneously on the same number.
✨ The Magic of Coexistence
- →Mobile messages stay free: Type "Hi, how are you?" from your phone → sent as a normal WhatsApp message → $0 cost, always
- →Real-time sync: Anything you type on your phone appears instantly in the nashir.ai dashboard, and anything the AI or your team sends from nashir.ai appears on your phone
- →No history loss: Unlike old API methods, you do not delete your app. Your years of chat history, starred messages, and contacts stay exactly where they are
- →No migration, no data loss, no headaches
⚠️ Important Rules to Know
- ①The Manual Rule: To keep messages free ($0), they must be typed and sent manually from the WhatsApp Business App on your phone
- ②No Templates on Phone: You cannot send nashir.ai Marketing Templates from the mobile app — only normal free-form messages
- ③14-Day Check-in: Meta requires you to open the WhatsApp Business App on your phone at least once every 14 days to keep the nashir.ai connection active
- ④Mobile Only: Coexistence works on the mobile app. WhatsApp for Windows and WhatsApp for Mac desktop apps are not supported by Meta for coexistence — use your phone or the nashir.ai web dashboard
Reference: developers.facebook.com — WhatsApp Coexistence
When Do You Pay Meta?The 3 Scenarios
Understanding these 3 scenarios means you have complete control over your Meta bill
- ✓Customer sends you a message → opens a 24-hour Service Window
- ✓FREE: All free-form replies (text, image, voice, documents)
- ✓FREE: Utility templates sent within this window (order updates, reminders, receipts)
- ✓FREE: n8n automation replies within this window — if a customer messages first, n8n can send unlimited follow-up messages for $0 during the 24-hour window
- ✓AI chatbot replies and human agent replies = $0
💚 Cost: $0- →24-hour window has closed — must use a pre-approved template
- →Utility templates (order confirmations, shipping updates, payment receipts) = small fee
💛 Cost: Paid per delivered message, directly to Meta- →Marketing templates (offers, promotions, newsletters, campaigns) always cost money
- →⚠️ Important: Marketing templates are charged even if the customer messaged you first and the 24h window is still open
- →When n8n or nashir.ai starts a conversation with a new customer (no prior message from them) → Meta fee applies
- →Customer must have opted in before receiving any marketing message
❤️ Cost: Paid per delivered message, directly to MetaUnderstanding Your WhatsApp Limits
What does the 2,000/day limit actually mean?
✅ NOT counted toward your limit
- ✓Customer messages you first
- ✓Your replies within 24h window
- ✓AI chatbot auto-replies
- ✓Messages sent from your mobile app
- ✓Receiving any message
- ✓Voice and video calls
❌ Counted toward your limit
- ✕You message a new customer first
- ✕Broadcast campaigns
- ✕Notifications sent outside 24h window
- ✕Marketing templates (always counted)
💡 The daily limit ONLY applies when YOUR business starts the conversation. If customers message you first, there is NO limit on your replies.
Your limit is yours alone — not shared with other nashir.ai customers
Every nashir.ai customer has their own separate, private WhatsApp Business Account (WABA).
- ✅Your limit is your own private pool
- ✅Other nashir.ai customers' usage never affects your limit
- ✅nashir.ai's own messaging never touches your limit
- ✅Meta bills you directly via your own WhatsApp Business Account
| nashir.ai | Other platforms (BSP model) |
|---|
| Your WABA | ✅ Your own separate account | ❌ Shared with all customers |
| Your daily limit | ✅ Your own private pool | ❌ Shared pool with other businesses |
| Meta billing | ✅ Direct to you, zero markup | ❌ Through platform with markup |
| Data privacy | ✅ Your data stays yours | ❌ Mixed with other customers |
⚠️ One rule to know before sending campaigns
Meta protects users from receiving too many marketing messages. Each WhatsApp user can receive a maximum of approximately 2 marketing template messages per day — across ALL businesses combined, not just yours.
- →If your contact already received 2 promotional messages from other businesses today, your message may not be delivered
- →You will see this reflected in your campaign delivery stats in nashir.ai
- →This does NOT affect replies within the 24h service window
💡Best practice: send campaigns early in the day
Messages from your phone don't count toward any limit
Messages sent directly from the WhatsApp Business App on your phone are:
- ✅Completely free
- ✅NOT counted toward your daily limit
- ✅NOT subject to template requirements
- ✅Unlimited in volume
Only messages sent through nashir.ai (broadcasts, AI chatbot, automated replies) count toward the business-initiated limit.
nashir.ai Charges Zero Markup
$0
BSP markup fees — nashir.ai adds zero markup on Meta's message costs
📱
nashir.ai subscription only
You pay only your monthly subscription ($8 or $12/mo)
🏦
Direct payment to Meta
Any WhatsApp message costs go directly to Meta via your own WhatsApp Business Account
🚫
Zero BSP fees
nashir.ai charges zero BSP (Business Solution Provider) fees
💡 Most WhatsApp service providers in the region charge an additional 10–20% BSP fee on top of Meta's prices. nashir.ai charges zero BSP fees — you pay Meta's raw factory price directly, nothing more.
Reference: business.whatsapp.com/products/platform-pricing
For Developers & n8n UsersUsing n8n with WhatsApp? Here's what you need to know.
nashir.ai publishes a dedicated n8n community node package (n8n-nodes-nashir) on npm — built specifically to work with nashir.ai's WhatsApp Coexistence setup.
| Feature | Standard WhatsApp API | nashir.ai + n8n |
|---|
| Phone app after connecting | ❌ Must delete app | ✅ Keep your phone app |
| Chat history | ❌ Lost | ✅ Fully preserved |
| Free replies within 24h window | ✅ Yes | ✅ Yes |
| BSP markup fees | ❌ Often 10-20% extra | ✅ Zero markup |
| n8n node available | ⚠️ Generic node | ✅ Dedicated n8n-nodes-nashir package |
⚡ The Hybrid Free Flow with n8n
- →If a customer messages the business first → 24-hour Service Window opens → n8n can send unlimited automated replies for $0 during those 24 hours
- →You only pay Meta when n8n initiates a conversation with a new customer who hasn't messaged you first
- →All messages sent via n8n appear instantly on your phone's WhatsApp app — full sync in both directions
⚠️ Technical Warning for n8n users
- !If you connect WhatsApp using a standard developer API setup, you must delete the WhatsApp app from your phone — you lose Coexistence. If you use nashir.ai's Embedded Signup method (which powers n8n-nodes-nashir), you keep your phone app, all personal chats stay free, and you only pay Meta's raw cost when the automation starts a new conversation.
Install the nashir.ai n8n node:
npm install n8n-nodes-nashir
📦npmjs.com/package/n8n-nodes-nashir↗MENA Pricing ReferenceMENA Pricing Reference
Iraq and the broader Middle East region falls under Meta's "Rest of Middle East" pricing region
Pricing RegionRest of Middle EastIraq & surrounding region
Billing MethodPer MessageSince July 1, 2025 — Meta moved from conversation-based to per-message
Price UpdatesQuarterlyMeta updates pricing only on the 1st day of each quarter (Jan 1, Apr 1, Jul 1, Oct 1)
Reference: developers.facebook.com — WhatsApp Pricing Docs
Pre-Approved — Start on Day 112 Pre-Approved Templates Ready on Day 1
nashir.ai provides 12 pre-approved templates so you can start sending campaigns immediately — no waiting for Meta approval on Day 1.
| Template Name | Category |
|---|
| order_confirmed | 🔧 Utility |
| order_shipped | 🔧 Utility |
| order_delivered | 🔧 Utility |
| appointment_confirmed | 🔧 Utility |
| appointment_reminder | 🔧 Utility |
| payment_received | 🔧 Utility |
| payment_reminder | 🔧 Utility |
| support_ticket_received | 🔧 Utility |
| account_welcome | 🔧 Utility |
| new_product_launch | 📢 Marketing |
| special_offer | 📢 Marketing |
| event_invitation | 📢 Marketing |
Customers can also create and submit their own custom templates via nashir.ai dashboard.
FAQFrequently Asked Questions
Answers to the most common questions about WhatsApp pricing
Will connecting to nashir.ai affect my existing WhatsApp conversations?▼
No. WhatsApp Coexistence means your phone works exactly as before. Your chat history, contacts, and starred messages are untouched.
If I send a message from my phone, does it count toward my Meta bill?▼
No. Messages sent from the mobile app are processed by Meta as standard app messages and are 100% free.
Can I see my old chats inside nashir.ai?▼
Yes. When you connect via nashir.ai, we sync up to the last 6 months of your 1:1 chat history so your AI and team have full context.
Can I still make voice and video calls?▼
Yes. You continue to use the mobile app for all calls. Calling is not supported via the API, so your phone remains your hub for calls.
Do I need a credit card for WhatsApp messages?▼
Only if you send broadcast campaigns (marketing templates). Receiving and replying to customer messages is completely free.
Who pays Meta for the messages?▼
You pay Meta directly via your WhatsApp Business Account billing. nashir.ai has zero involvement in that billing and charges no markup.
What if a customer messages me — is that free?▼
Yes. All customer-initiated conversations are completely free with no monthly limit (Meta removed the 1,000 free conversation cap in November 2024).
Can I send "Hello, we have an offer" to a new customer?▼
From your mobile app — yes, freely, at no cost. Via nashir.ai campaigns — you need a Meta-approved marketing template and the customer must have opted in first.
What is a BSP fee and does nashir.ai charge it?▼
BSP stands for Business Solution Provider. Most WhatsApp platforms add 10–20% on top of Meta's prices as a BSP fee. nashir.ai charges zero BSP fees — you pay Meta's raw factory price.
I use n8n — do I lose my phone app if I connect to nashir.ai?▼
No. Unlike a standard API connection, nashir.ai uses Embedded Signup (Coexistence method) which keeps your phone app fully active. This is exactly why we built the dedicated n8n-nodes-nashir package — so n8n users get automation without losing their phone.
Are messages sent by n8n automations free?▼
Only if the customer messaged you first and the 24-hour window is open. If n8n initiates a new conversation with a customer who hasn't messaged you, Meta charges a small per-message fee.