WhatsApp Business Platform Full Pricing Transparency
Everything you need to know about costs before you connect your WhatsApp to nashir.ai
Coexistence — Keep your phone
Keep your phone. Power your business.
You no longer have to choose between the WhatsApp App and the nashir.ai Platform. Use both simultaneously on the same number.
✨ The Magic of Coexistence
→Mobile messages stay free: Type "Hi, how are you?" from your phone → sent as a normal WhatsApp message → free, always
→Real-time sync: Anything you type on your phone appears instantly in the nashir.ai dashboard, and anything the AI or your team sends from nashir.ai appears on your phone
→No history loss: Unlike old API methods, you do not delete your app. Your years of chat history, starred messages, and contacts stay exactly where they are
→No migration, no data loss, no headaches
⚠️ Important Rules to Know
①The Manual Rule: To keep messages free, they must be typed and sent manually from the WhatsApp Business App on your phone
②No Templates on Phone: You cannot send nashir.ai Marketing Templates from the mobile app — only normal free-form messages
③14-Day Check-in: Meta requires you to open the WhatsApp Business App on your phone at least once every 14 days to keep the nashir.ai connection active
④Mobile Only: Coexistence works on the mobile app. WhatsApp for Windows and WhatsApp for Mac desktop apps are not supported by Meta for coexistence — use your phone or the nashir.ai web dashboard
⑤Calls on Phone Only: In Coexistence mode, voice and video calls are received only on your phone app. If you need to receive calls inside the nashir.ai dashboard, choose the full Cloud API path (see the next section).
→⚠️ Important: Marketing templates are charged even if the customer messaged you first and the 24h window is still open
→When n8n or nashir.ai starts a conversation with a new customer (no prior message from them) → Meta fee applies
→Customer must have opted in before receiving any marketing message
❤️ Cost: Paid per delivered message, directly to Meta
⚠️ Add a payment method before October 1, 2026. If your WhatsApp Business account has no valid payment method with Meta, Meta delivers your first 1,000 service messages each month and then stops delivering the rest. Your customers' messages still reach you — your replies simply stop going out.
Understanding Your Limits
Understanding Your WhatsApp Limits
WhatsApp messaging limits — how many people you can reach per day
Every WhatsApp Business account has a daily limit on how many new conversations it can start in a rolling 24 hours. This is set by WhatsApp (Meta), not by nashir — it protects users from spam, and every business starts the same way. The better your sending reputation, the higher your limit climbs.
1Verify your business with Meta — submit your business documents in WhatsApp Manager. This is the key step: it lifts you from 250 to 2,000, and is required before any higher tier.(Alternative: send 2,000 high-quality delivered messages to unique people over 30 days.)
2After 2,000, WhatsApp raises your limit automatically — checked every 6 hours — as long as you keep a high quality rating and use at least half your current limit each day over the last 7 days.
⭐Quality is everything
Keep your quality rating green and avoid being blocked or reported. Yellow freezes your tier; red can lower it. Volume never makes up for poor quality.
💡 Good to know
→Only new conversations you start count toward it — replies, and chats customers start with you, do not.
→Limits are shared across all numbers in your Meta Business Portfolio.
→And if you hit the cap, extra messages simply aren't sent — you're never charged for undelivered messages.
What does the 2,000/day limit actually mean?
✅ NOT counted toward your limit
✓Customer messages you first
✓Your replies within 24h window
✓AI chatbot auto-replies
✓Messages sent from your mobile app
✓Receiving any message
✓Voice and video calls (on the mobile app in Coexistence mode)
❌ Counted toward your limit
✕You message a new customer first
✕Broadcast campaigns
✕Notifications sent outside 24h window
✕Marketing templates (always counted)
💡 The daily limit ONLY applies when YOUR business starts the conversation. Replies to customers who messaged you first are not capped by it — but they are priced as service messages (see The 4 States above).
Your limit is yours alone — not shared with other nashir.ai customers
Every nashir.ai customer has their own separate, private WhatsApp Business Account (WABA).
✅Your limit is your own private pool
✅Other nashir.ai customers' usage never affects your limit
✅nashir.ai's own messaging never touches your limit
✅Meta bills you directly via your own WhatsApp Business Account
nashir.ai
Other platforms (BSP model)
Your WABA
✅ Your own separate account
❌ Shared with all customers
Your daily limit
✅ Your own private pool
❌ Shared pool with other businesses
Meta billing
✅ Direct to you, zero markup
❌ Through platform with markup
Data privacy
✅ Your data stays yours
❌ Mixed with other customers
⚠️ One rule to know before sending campaigns
Meta protects users from receiving too many marketing messages. Each WhatsApp user can receive a maximum of approximately 2 marketing template messages per day — across ALL businesses combined, not just yours.
→If your contact already received 2 promotional messages from other businesses today, your message may not be delivered
→You will see this reflected in your campaign delivery stats in nashir.ai
→This throttle does NOT affect your replies inside the 24h service window — those are priced as service messages
💡Best practice: send campaigns early in the day
Messages from your phone don't count toward any limit
Messages sent directly from the WhatsApp Business App on your phone are:
✅Completely free
✅NOT counted toward your daily limit
✅NOT subject to template requirements
✅Unlimited in volume
Only messages sent through nashir.ai (broadcasts, AI chatbot, automated replies) count toward the business-initiated limit.
Compliance & Account Quality
WhatsApp Compliance — Paying Meta doesn't guarantee account safety
Even if you use official WhatsApp from Meta with approved Templates and pay per message — this does not mean your account is protected from being banned.
Many business owners believe that paying Meta means full safety, but the reality is different:
🔍Meta measures "sending quality" separately from billing
•Payment guarantees message delivery within WhatsApp policies, but does not guarantee account continuity
•Account quality (Good / Medium / Low) depends on how recipients engage with your messages
•Blocks or spam reports directly affect your rating
⚠️Common reasons accounts get restricted or banned
•Sending messages without clear Opt-in from the customer
•High block rate or messages getting ignored
•Inappropriate or misleading content
•Using the wrong Template category (Marketing / Utility / Authentication)
•Sending high volumes to new or unengaged numbers
•Re-targeting numbers without prior engagement or consent
✅What actually protects your account
•Real, clear Opt-in before the first message
•Honoring STOP requests immediately
•Useful content related to customer interests
•Choosing the correct Template category
•Continuously monitoring account quality
•Gradual, natural sending — not spam-like
Bottom line: Payment is part of the system, but sending behavior is what determines your account's stability.
Pricing Transparency
nashir.ai Charges Zero Markup
0%
BSP markup fees — nashir.ai adds zero markup on Meta's message costs
📱
nashir.ai subscription only
You pay only your monthly subscription ($9 or $13/mo)
🏦
Direct payment to Meta
Any WhatsApp message costs go directly to Meta via your own WhatsApp Business Account
🚫
Zero BSP fees
nashir.ai charges zero BSP (Business Solution Provider) fees
💡 Most WhatsApp service providers in the region charge an additional 10–20% BSP fee on top of Meta's prices. nashir.ai charges zero BSP fees — you pay Meta's raw factory price directly, nothing more.
Using n8n with WhatsApp? Here's what you need to know.
nashir.ai publishes a dedicated n8n community node package (n8n-nodes-nashir) on npm — built specifically to work with nashir.ai's WhatsApp Coexistence setup.
Feature
Standard WhatsApp API
nashir.ai + n8n
Phone app after connecting
❌ Must delete app
✅ Keep your phone app
Chat history
❌ Lost
✅ Fully preserved
First 1,000 service messages free per number each month
✅ Yes
✅ Yes
BSP markup fees
❌ Often 10-20% extra
✅ Zero markup
n8n node available
⚠️ Generic node
✅ Dedicated n8n-nodes-nashir package
⚡ How costs work with n8n
→Customer messages you first → the 24-hour service window opens → replies sent by n8n are service messages: the first 1,000 per number each month are free, then each is billed at the utility rate for your market
→You only pay Meta when n8n initiates a conversation with a new customer who hasn't messaged you first
→All messages sent via n8n appear instantly on your phone's WhatsApp app — full sync in both directions
⚠️ Technical Warning for n8n users
!If you connect WhatsApp using a standard developer API setup, you must delete the WhatsApp app from your phone — you lose Coexistence. If you use nashir.ai's Embedded Signup method (which powers n8n-nodes-nashir), you keep your phone app, your personal chats on it stay free, and you pay Meta directly at cost — service-message rates inside the window, template rates outside it.
nashir.ai provides 12 pre-approved templates so you can start sending campaigns immediately — no waiting for Meta approval on Day 1.
Template Name
Category
order_confirmed
🔧 Utility
order_shipped
🔧 Utility
order_delivered
🔧 Utility
appointment_confirmed
🔧 Utility
appointment_reminder
🔧 Utility
payment_received
🔧 Utility
payment_reminder
🔧 Utility
support_ticket_received
🔧 Utility
account_welcome
🔧 Utility
new_product_launch
📢 Marketing
special_offer
📢 Marketing
event_invitation
📢 Marketing
Customers can also create and submit their own custom templates via nashir.ai dashboard.
FAQ
Frequently Asked Questions
Answers to the most common questions about WhatsApp pricing
Will connecting to nashir.ai affect my existing WhatsApp conversations?▼
No. WhatsApp Coexistence means your phone works exactly as before. Your chat history, contacts, and starred messages are untouched.
If I send a message from my phone, does it count toward my Meta bill?▼
No. Messages sent from the mobile app are processed by Meta as standard app messages and are 100% free.
Can I see my old chats inside nashir.ai?▼
Yes. When you connect via nashir.ai, we sync up to the last 6 months of your 1:1 chat history so your AI and team have full context.
Can I still make voice and video calls?▼
Yes. You continue to use the mobile app for all calls. Calling is not supported via the API, so your phone remains your hub for calls.
Do I need a credit card for WhatsApp messages?▼
Yes. From October 1, 2026 you need a valid payment method on your WhatsApp Business account. Meta gives every number 1,000 free service messages a month; once those are used your replies are billed, and with no payment method on file Meta simply stops delivering them until the next month. Receiving customer messages is always free.
Who pays Meta for the messages?▼
You pay Meta directly via your WhatsApp Business Account billing. nashir.ai has zero involvement in that billing and charges no markup.
What if a customer messages me — is that free?▼
Receiving is always free. Your replies inside the 24-hour window are service messages: the first 1,000 per number each month are free, then each is billed at the utility rate for your market. The monthly allowance resets each month and does not roll over. (Meta removed the old 1,000 free-conversation cap in November 2024, then introduced this per-message model on October 1, 2026.)
Can I send "Hello, we have an offer" to a new customer?▼
From your mobile app — yes, freely, at no cost. Via nashir.ai campaigns — you need a Meta-approved marketing template and the customer must have opted in first.
What is a BSP fee and does nashir.ai charge it?▼
BSP stands for Business Solution Provider. Most WhatsApp platforms add 10–20% on top of Meta's prices as a BSP fee. nashir.ai charges zero BSP fees — you pay Meta's raw factory price.
I use n8n — do I lose my phone app if I connect to nashir.ai?▼
No. Unlike a standard API connection, nashir.ai uses Embedded Signup (Coexistence method) which keeps your phone app fully active. This is exactly why we built the dedicated n8n-nodes-nashir package — so n8n users get automation without losing their phone.
Are messages sent by n8n automations free?▼
They follow the same rules as any other reply. Inside the 24-hour window they are service messages — the first 1,000 per number each month are free, then billed at the utility rate for your market. Inside a 72-hour free entry point window (the customer came from a Click-to-WhatsApp ad) your replies are free. Outside any window, n8n must send an approved template, which is billed.