Go through these in order — they cover almost every real case:
- Open Connect → Account Health — it usually names the exact problem with a fix link.
- Is the assistant active? If the "AI workflow" check is red, your assistant is paused or not activated for that page. Open Your AI → Chatbot and resume/activate it.
- Is the page login expired? An Expired account in Channels means no replies for that page. Reconnect it — and if you have more than one page, tick every page in the Facebook dialog, or the ones you leave out will be disconnected.
- Is the page assigned? A connected page that is not attached to a business gets no AI replies — assign it in Channels.
- Account frozen? An ended trial, or a payment more than 5 days late, freezes your account and stops the assistant. Check Settings → Billing & Plan.
- Still stuck? Send one test message yourself, wait one minute, then contact us from the support chat — we see your account details and can dig deeper.