Go through these in order — they cover almost every real case:
- Open Account Health — it usually names the exact problem with a fix link.
/health
- Is the assistant active? If the "AI workflow" check is red, your assistant is paused or not activated for that page. Open Chatbot and resume/activate it.
/chatbot
- Is the page login expired? An Expired account in Accounts means no replies for that page. Reconnect it.
/accounts
- Is the page assigned? A connected page that is not attached to a business gets no AI replies — assign it in Accounts.
- Plan paused? An ended trial or overdue payment pauses the assistant. Check Billing & Plan.
/billing
- Still stuck? Send one test message yourself, wait one minute, then contact us from the support chat — we see your account details and can dig deeper.