Answers to common questions about Nashir.
In the sidebar, open "Your AI" and click "Setup wizard". A 5-step wizard walks you through: business info, AI voice, test sandbox, knowledge base upload, and channel activation (Facebook + Instagram + WhatsApp). The whole thing takes about 3 minutes. You need a Starter or Pro plan (or be in your free trial) to activate Built-in — Free accounts can't activate it but can use marketplace templates on their own n8n.
Built-in: we host the chatbot on our infrastructure. No n8n needed, no API keys, no maintenance. The easiest path for most people. Counts toward your monthly quota (500 responses on Base / 2,000 on Plus). Marketplace: you download the template and run it on your own n8n. Free to use, but you need n8n and an AI provider API key (OpenAI / OpenRouter / Gemini). Better if you have technical experience or want full control over the workflow. Recommendation for new users: Built-in.
We process payments through our secure third-party payment gateway. Each subscription is a one-time payment good for 30 days — we don't store your card, we don't auto-charge. When renewal approaches, we email you 7 days before (heads up) and 3 days before (action) with a fresh payment link. All card security stays between you and your bank — Nashir never sees card details.
If you don't renew on time: your bot keeps running for 5 days after your renewal date while we email you reminders (on day 1 and day 3, then a final notice on day 4). On day 5 your account is frozen — your bot stops, nothing can be sent or published, and the dashboard is locked, but your customers' messages are still saved. Pay any time while it is frozen and everything works again. If you haven't paid 25 days after the freeze, your account is canceled: new messages are no longer saved, and the account is scheduled for permanent deletion 30 days later.
What each account status meansIn step 4 of the AI Setup wizard (first time or anytime later): upload files (PDF, Word, Excel) or write manual text. All information is split into "chunks" and the bot learns from them. You can return to the knowledge base any time from the sidebar ("Your AI" → "What it knows", the knowledge base) to add or remove. Total size depends on your plan. Arabic and English are both supported.
Built-in supports: Facebook (DM + comments), Instagram (DM + comments), WhatsApp Business. Each channel has its own card in step 5 of the wizard; you can activate or pause each independently. Telegram, YouTube, TikTok, Threads, LinkedIn — these channels are for publishing only (not chatbot). For a Telegram bot, check the Marketplace.
Yes, you can. Two steps: (1) activate Built-in from "Your AI" → "Setup wizard" in the sidebar, (2) from the /chatbot page, delete the old marketplace template (this also removes the workflow on your n8n). Don't leave both active at once — if you activate Built-in before deleting the old one, your bot may reply twice to the same message. The wizard will warn you if it detects a conflict.
Go to /billing from the sidebar, click "Cancel subscription". Cancellation isn't immediate — your subscription continues until the end of the paid period. After that your account is frozen: your bot stops and the dashboard is locked until you resubscribe. If you don't resubscribe within 25 days, the account is canceled and scheduled for permanent deletion 30 days later. If you change your mind before the period ends, you can reactivate from the same page. No cancellation fees.
What each account status meansReply to any Nashir email, or message us directly at support@nashir.ai.