The assistant answers from YOUR documents. Without knowledge, it can only answer generally about your business.
- Open Knowledge base from the sidebar.
/knowledge-base
- Press the add button and either paste text or upload a file (PDF, Word, or plain text).
- Best content: questions + answers (FAQ), price lists, delivery and return policies, working hours.
- After upload, the document appears in your sources list with how many pieces of knowledge were extracted.
Tips for better answers:
- Write answers the way you would say them to a customer.
- One topic per paragraph works better than one huge wall of text.
- Update the document whenever prices or policies change — delete the old source and upload the new one.