You have already answered thousands of customer questions on Facebook and Instagram. Instead of typing those answers again, nashir can read that history and turn it into knowledge your bot uses.
Where to start. Open the Channels page. Once your Facebook page is connected, an invitation appears there: Bring your conversation history into your CRM.
How it works
- You choose which pages to import. Nothing starts until you pick.
- You confirm you agree that nashir may read those pages' conversation history to set up your account.
- The import runs in the background. You can leave the page and come back — progress is shown while it works.
- Your past customers become contacts, so your customer list starts full instead of empty.
- Questions you answered repeatedly are turned into suggested answers for your bot.
You approve every answer. Nothing extracted from your history reaches your bot silently. Suggestions are shown to you as Answers your assistant learned, each with the option to keep it (Use this) or reject it (Don't use). Prices and details change over time, so read each one and ask yourself: is this still correct today?
What can be imported
- Facebook page conversations.
- Instagram conversations, when the Instagram account is linked to a connected Facebook page — Instagram has no login of its own here, so it needs the Facebook connection.
- WhatsApp history cannot be imported. WhatsApp does not release past conversations to any outside tool. Your WhatsApp knowledge has to be added the normal way, by teaching the bot or uploading files.
If the invitation is not on your Channels page, either no Facebook page is connected yet, or the feature has not reached your account — it is arriving in stages. Connect a page first, then check again.
Related: Teach your bot · Upload knowledge · Connect your Facebook Page